Returns & Store Policies

Returns

All standard products come with a 30-day, money-back guarantee for new and unopened (with the protective seal in tact) products based on the delivery date as provided by the shipper. To receive a refund or to return products please contact our customer support team at 1 (318) 545-2800 from 12 pm to 7 pm Mon -Fri CST. All products in excess of 30 days are considered final.

Limited to one return or exchange per customer. Only purchases up to $100.00 qualify for a refund. We do not take returns based on taste or aroma. We typically process approved return/refund requests within 1-2 business days.

Exchange Policy

If any products arrive damaged, broken or part of your order is missing or incorrect, you must notify us within 48 hours of delivery.

Sale items

Sale items are final. Only regular priced items may be refunded, unfortunately sale items cannot be returned or refunded.

Coupons

Coupon codes cannot be combined with any other coupon code, or any other promotional discount.

Lost Packages

If a package gets lost in transit (this is very rare, though it does happen), CherMark Botanicals Inc will not be responsible if the tracking information says the package was “delivered,”  which means U.S. Postal Service or the courier service successfully delivered the package to the specified address.  If the tracking information says delivered, yet it’s lost anyway, we ask that you check with housemates, or family to see if they received the package without telling the intended recipient.

Packages Sent to the Wrong Address

If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us.