Shipping Policy

Shipping Policy

We generally ship all items within 1 or 2 business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on this site. We ship through U.S. Postal Service, and packages can be tracked through their website.

We ship orders via U.S. Postal Service priority mail, which generally results in delivery within 2 to 3 days.  We highly recommend insuring packages with a value of $200 or more.  Requests for use of a courier service or overnight shipping cannot be processed on this website; however,  we generally can accommodate these request if you place your order by phone at the telephone number first appearing above.

CherMark Botanicals infused products are unique limited quantity infusions so we hand pour each order.  We know that timely shipping is crucial to our loyal customers. Our goal is to ship orders in 1-2 business days for orders placed before 2:00PM CST.  Orders received after 2:00PM CST will be processed the next business day. Whenever a delay is expected in shipping your package, our Customer Service team will notify you via phone or email. Please be aware that all expedited shipping options do not include Saturday delivery.

Note: During peak holiday times, delays may cause an overall increase in shipping times. CherMark Botanicals is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including shipper delays or acts of God.

Customer Pickup:

As a courtesy to our local customers, we offer a customer pickup option at our shop in Jena, Louisiana.

When you place an order for CherMark Botanicals infusions and choose customer pickup, we ask that you allow us 24 hours to prepare your order. If you’d like to pickup same day, we ask that you call us at 318-545-2800 between the hours of 12pm & 3pm (before 12pm to leave a message) so that we are able to make special accommodations. Orders for pre-packaged vendor products are available from 12 pm to 7 pm on the same day.

CherMark Botanicals
1822 N 1st Street
Jena, LA 71342

Shop/Phone Hours
Monday-Saturday from 12:00P.M. - 7:00P.M. CST

Cutoff Times for Same Day Pick-Up of CherMark Botanicals Infusions
Online Orders: Monday - Thursday 2pm - Friday 1pm CST
In-Store / Walk In: Monday - Friday 2pm CST

Orders placed on Saturday will be fulfilled the following Monday unless they are pre-packaged vendor products.

International Shipping:

Currently CherMark Botanicals only ships to the 48 contiguous United States, Hawaii and Alaska.

Changes to Our Shipping Policy

We reserve the right, in our sole discretion, to change our shipping policy at any time by posting revised terms to our Shipping Policy. It is your responsibility to check periodically for any changes we may make to this policy. Your continued use of the Services following the posting of changes to this policy or other terms means you accept the changes.