Shipping Policy

How long does it take for CherMark Botanicals to ship my order?

CherMark Botanicals products are unique limited quantity infusions so we hand pour each order.  We know that timely shipping is crucial to our loyal customers. Our goal is to ship orders in 1-2 business days for orders placed before 2:00PM CST.  Orders received after 2:00PM CST will be processed the next business day. Whenever a delay is expected in shipping your package, our Customer Service team will notify you via phone or email. Please be aware that all expedited shipping options do not include Saturday delivery.

Note: During peak holiday times, delays may cause an overall increase in shipping times.

Customer Pickup:

As a courtesy to our local customers, we offer a customer pickup option at our shop in Jena, Louisiana.

When you place an order and choose customer pickup, we ask that you allow us 24 hours to prepare your order. If you’d like to pickup same day, we ask that you call us at 318-545-2800 between the hours of 12pm & 3pm (before 12pm to leave a message) so that we are able to make special accommodations.

CherMark Botanicals
1822 N 1st Street
Jena, LA 71342

Shop/Phone Hours
Monday-Saturday from 12:00P.M. - 7:00P.M. CST

Cutoff Times for Same Day Pick-Up
Online Orders: Monday - Thursday 2pm - Friday 1pm CST
In-Store / Walk In: Monday - Friday 2pm CST

Orders placed on Saturday will be fulfilled the following Monday

 

Shipping Rates:

At CherMark Botanicals all of our shipping rates and methods can easily be seen during the checkout process prior to placing your final order. The rates displayed are reflective of shipping and handling. We carefully package each order using the necessary amount of packaging material to ensure items are shipped safely to you and our shipping rates are reflective of those packaging and handling rates. In most cases you will find that our shipping rates are very reasonable because we make every effort to negotiate the best possible rates and pass that discount on to you.

International Shipping:

Currently CherMark Botanicals only ships to the United States and Canada. Import duties, taxes, and charges are not included in the items price or shipping cost. These charges are the buyers responsibility.

When will I get my shipment?

We are located in Louisiana.  Depending on your location, your order will typically arrive 1-5 business days after it is processed for most U.S residents. To keep you posted, we’ll send a shipping confirmation email as soon as your order ships that will include a tracking number for your order. We do offer 2nd day and overnight options as well for an additional cost.  We have included a UPS and FedEx Transit Shipping map below so that you can estimate time in transit for any ground shipments. Please note that all Alaska and Hawaii orders are not able to be expedited and will take between 4-6 business days to deliver from our warehouse once the package is shipped out. 

UPS

FEDEX

 

Where does my order ship from?

All CherMark Botanicals orders ship from our facility in Jena, Louisiana. We never drop-ship products. By keeping all shipping in-house, directly to you, we can guarantee quality, speed and accuracy in your order fulfillment.

Changes to Our Shipping Policy

We reserve the right, in our sole discretion, to change our shipping policy at any time by posting revised terms to our Shipping Policy. It is your responsibility to check periodically for any changes we may make to this policy. Your continued use of the Services following the posting of changes to this policy or other terms means you accept the changes.